Job Description

Business Analyst Responsible for leveraging IT resources to solve business needs and problems. They play a crucial role in the development of high-performing and large-volume integration applications. Role will focus on using the agile method to plan, design, develop and launch efficient systems and solutions in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues, opportunities or problems in order to maximize the benefit of IT and Business investments.

• Works on one or more moderate to complex projects
• Provides direction, tools, and process support to less senior employees
• Knowledge in own discipline
• Provides basic support and solutions
• Makes decisions within guidelines & policy
• Coordinate testing activities between all end user channels (dotcom/mobile/etc.) and the integration platform
• Assist in planning and design of solutions via requirements gathering
• Create simple workflow models and process maps based on input from multiple sources
• Demonstrate knowledge of software design and design patterns, integration standards as well as its applicability at coding and testing cycles
• Lead meetings with Technology and Business Partners to gather needs and requirements
• Aligns process/procedures to best practice solutions
• Analyzes efficiencies and effectiveness of current solutions
• Document training programs and knowledge articles
• Basic understanding of business principles (Client's systems)
• Identifies problems/issues and finds solutions
• Monitors compliance and adherence to principles
• Partners with business managers
• Ensure issues are tracked and resolved, providing activity updates and documenting changes to business work flows and processes
• Document service levels
• 2-5 IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position Syntricate Technologies

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